I am semi retired. But I still enjoy technology transfer - sharing in a client's Eureka Moment when help facilitates better business.

Coalface Experience: Body Corporate Service Contractor (Building Manager) 1997-.

My experience in mentoring staff, colleagues and clients to embrace best practice has led to positive outcomes that generated value adding at point-of-sale. Stakeholders such as committees, unit lot owners/investors and allied service providers were also indirect beneficiaries.

This "Hands On" experience was underpinned by a total approach to capacity building & governance as applied to:

• Compliance - audit, privacy, tenancies, by laws, OH&S, care taking/leasing

• Risk Management - development of procedures manuals

• Human Resources Development: Best Practice, Change Management, Client Relations Management, stakeholder interface

• Trust account/property management systems ; hotel reservations; On-line marketing

• IT - communications networking, website management, wifi solutions and networking thru Data Mapping, outreach email campaigns
  Internet Cloud Platform as a Service - Google Workspace, Microsoft Office 365, HiRUM, REI Master- REI Cloud, Gateway Console, ADL Software, REIQ Forms and allied portals Siteminder, Realestate dot Com et. al..

Qualifications/Attributes:

• Bachelor of Arts (Asian Studies) - Australian National University, Canberra

• Certificate IV in Property (Real Estate) - Property Training Queensland

• Train the Trainer - TAFE

• Instructional Skills - TAFE

• Multilingual: Chinese/Japanese Kanji (3000+ characters), Indonesian, Thai, French- Fluent. Vietnamese - Basic.

Training Course Development

Intranets personally developed under a Creative Commons Licence 4.0 International:

• Digital Workspace - Applied to Management Rights.
  Links to specific models: Resident Handbooks; Manuals - Front Desk, Machinery/Grounds Operations, WHS, Emergency Fire and Evacuation, Strata Community interface

• Management Rights - Train the Trainer

• Data Mapping - Qld Accommodation Networks

• Body Language

• Asian Mindsets

• WeChat 微信 Digital Marketing

Intercultural Fluency:

• Vietnam 1967-68 (547.51 days in Harm's way)

• Belgium-France 5 yrs; Indonesia 2 yrs; Thailand 3 yrs Cocos Islands 2 yrs
  Public sector (Aid Programs in Technology Transfer - Multilateral and bilateral)

• Townsville James Cook University 1989-91 - International Student Program Coordinator 1989-91

• Multilingual: Chinese/Japanese Kanji (3000+ characters), Indonesian, Thai, French- Fluent, Vietnamese - Basic.