We maintain two domains: (i) WiFIT (Consultancy) (ii) RUM Support (a Knowledge Sharing Initiative)
As former building managers, we understand the interface between asset management, accountability/service obligations, business productivity and residential strata community living.
Our experience in guiding Resident Unit Managers (RUMs) to embrace the above has led to tangible business outcomes.
This includes profitability; trust and value adding at Point of Sale for all stakeholders particularly lot owners/investors.
Paul is a Sinophile and Management Rights specialist.
Involved in Management Rights since 1997 - Resident Unit Manager Holiday, Permanent, Corporate Letting complexes (list provided on request).
This "Hands On" experience is underpinned by a holistic approach to:
Compliance - audit, privacy, tenancies, by laws, OH&S, care taking/leasing
Risk Management - development of procedures manuals
Human Resources Development: Best Practice, Change Management, Client Relations Management (CRM)
Trust account/reservation systems
IT - Passionate about communications networking, content management websites, wifi solutions and networking thru Data Mapping, Outreach Email Campaigns and Digital Marketing
Business productivity using platforms such as Google's Cloud security & AI G Suite (Now called Workspace), Microsoft Office 365, REI Master- REI Cloud, Gateway Console, ADL Software, REIQ Forms
Bachelor of Arts (Asian Studies) - Australian National University, Canberra
Certificate IV in Property (Real Estate) - Property Training Queensland
Train the Trainer - TAFE
Instructional Skills - TAFE
Multilingual: Chinese/Japanese Kanji (3000+ characters), Indonesian, Thai, French. (Vietnamese -basic).
Training Course Development
The following course material is available for use/modification under Creative Commons Licence 4.0 International:
WeChat 微信 Digital Marketing a-la-Chinoise
Cross Cultural Management Background:
South Vietnam 1967-8 (547.51 days)
Belgium-France 5 yrs; Indonesia 2 yrs; Thailand 3 yrs Cocos Islands* 2 yrs
Diplomatic Postings; *Secondment to successfully navigate/deliver the UN Vote on the Act of Self Determination for the Territory
JCUNQ (Townsville) - International Student Coordinator 1989-91
Robyn, also, has "Walked the Talk":
Chairperson of a BC Committee in a high rise apartment block (dealing with under performing building manager);
Management Rights owner/operator - Multi Dwelling Units, gated community estates as well as relief management;
Restricted Builder licensed - with a passion for apartment renovation/value adding and presentation.
Her passion is Best Practice focused on quality control, office procedure, compliance and trust accounting software applications (REI Master REI Cloud), grounds/landscaping maintenance. Her particular skill sets:
Managing Under Cross Cultural Differences (Co-Course Designer Asian Awareness)
Off the Plan acquisition, negotiation and set up for clients